Booking Process

Bookings and booking enquiries may be made directly using the online booking form.

Alternatively, contact the booking secretary or, in winter, the lodge managers and we will send you a quotation confirming availability and cost.

Provision of a quotation does not place a hold on any rooms. Advice of rooms being available does not guarantee a booking.

To make a booking we require full payment. A booking is only confirmed when payment is received.

If you have selected to pay for a booking by electronic funds transfer then you must initiate payment and also email us payment details within 24 hours of making the booking, receiving approval of a booking request or before arrival, whichever is earlier. Failure to do both may result in the booking being cancelled without notice.

If you wish to pay for a booking by credit card there is a payment link in at least one of the emails you receive. If a booking enquiry is subject to approval the payment link will be in the approval email that you receive.  If the booking has been entered on your behalf the payment link will be in the booking email.

Payment by credit card using the payment link is the preferred option for credit card payment.

If you wish to pay by credit card this should be attempted within 48 hours of making the booking, receiving approval of a booking request or before arrival, whichever is earlier. Failure to do so may result in the booking being cancelled without notice.
If you cannot make a credit card payment online please make an electronic transfer before calling. If you need to call us, if the call goes to voice mail, please leave a message with you name, contact number and preferably the booking number. Failure to leave a message may result in the booking being cancelled without notice. If you have called within 48 hours of making the booking, receiving approval of a booking request to make payment by a credit card and left a message then we will not cancel a booking until we have made an attempt to contact you. Calls will not necessarily be returned the same day. A booking may still be cancelled if you call and first leave a message more than 48 hours after making the booking or receiving approval of a booking request

If a deposit has been paid and the balance is not paid by the relevant deadline then your booking may be cancelled and your deposit forfeited as per the cancellation policy.