Booking Process

Bookings and booking enquiries may be made directly using the online booking form.

Alternatively, contact the booking secretary or, in winter, the lodge managers and we will send you a quotation confirming availability and cost.

Provision of a quotation does not place a hold on any rooms. Advice of rooms being available does not guarantee a booking.

To make a booking we require full payment. A booking is only confirmed when payment is received.

If you have selected to pay for a booking by electronic funds transfer then you must initiate payment and also email us payment details within 24 hours of making the booking, receiving approval of a booking request or before arrival, whichever is earlier. Failure to do both may result in the booking being cancelled without notice.

If you wish to pay for a booking by credit card there is a payment link in at least one of the emails you receive. If a booking enquiry is subject to approval the payment link will be in the approval email that you receive.  If the booking has been entered on your behalf the payment link will be in the booking email.

Payment by credit card using the payment link is the preferred option for credit card payment.

If you wish to pay by credit card this should be attempted within 48 hours of making the booking, receiving approval of a booking request or before arrival, whichever is earlier. Failure to do so may result in the booking being cancelled without notice.
If you cannot make a credit card payment online please make an electronic transfer before calling. If you need to call us, if the call goes to voice mail, please leave a message with you name, contact number and preferably the booking number. Failure to leave a message may result in the booking being cancelled without notice. If you have called within 48 hours of making the booking, receiving approval of a booking request to make payment by a credit card and left a message then we will not cancel a booking until we have made an attempt to contact you. Calls will not necessarily be returned the same day. A booking may still be cancelled if you call and first leave a message more than 48 hours after making the booking or receiving approval of a booking request

If a deposit has been paid and the balance is not paid by the relevant deadline then your booking may be cancelled and your deposit forfeited as per the cancellation policy.


Child Rates

Discounted Child Rates are available for children aged 2 or more and under 18 at the date of arrival for winter seasons other than high season. Discounted Child Rates are not offered for summer or winter high seasons. Proof of age may be requested by the Booking Secretary or lodge manager.

Children 18 years of age and over at the date of arrival pay adult tariffs.

Children under 2 years of age at the date of arrival are free of charge but are not allocated a separate bed. If you want a bed for any child under 2 years of age you must pay for that bed. Due to space issues within rooms, a maximum of 1 child under 2 years of age without a bed per room is allowed as standard. If you are concerned about the amount of space in the room, then book and pay for a bed for the child under 2 years of age. If you wish your child under 2 years of age to sleep in a portable cot you may need to bring it.


Room Allocations & Single Room Surcharges

We charge per person not per room. However the online booking system requires a selection of rooms. As such we reserve the right to allocate you any rooms with enough beds to accommodate your booking at any time up until departure. In rare circumstances this may mean a change of rooms during your stay.. 

We will try and satisfy requests or selections for specific rooms or room types but any room or room type allocated or selected is not guaranteed and may be changed by us at any time. If you have requested or selected a room for 2 people with a double bed this may be changed to a room with two single beds. If you have selected a family room this may be changed to two rooms. If a family has selected two twin rooms this may be changed to a family room.

We do not place strangers in a room together without their agreement.

For bookings of more than one person we will allocate one or more rooms to accommodate your group. Most of our rooms accommodate 2, 3 and 4 people and a booking of 3 or more people may be accommodated in a single room. The 4 people rooms are generally family rooms having a double bed and two singles or a bunk bed. We have one room at Falls Creek that accommodates 6 people and one room at Mt Buller that accommodates 5 people.

If we partially fill a room to accommodate a booking we do not charge extra and we do not put people from another booking in the room unless all parties agree or request so at the time of the booking. This typically happens when two families coming together book separately but are willing to share rooms to be accommodated.

Multiple bookings made by the same person or an associated person for the same or for overlapping periods at the same lodge may be treated by us as a single booking and we reserve the right to place people from these multiple bookings in a room together.

Surcharges

If a person in a group requires a room to themselves or the group requires that we accommodate them in more rooms than necessary to accommodate the group, surcharges will apply.

If two people book as a group and one requires a separate room, both are subject to a surcharge unless, at the time of making the booking, the other person agrees to share the room with other people. See the Single Person Bookings section that follows below.

If two or more people book as a group and more than one person requires a separate room, each person who is a room by themselves is subject to a surcharge.

The surcharge is only waived for children (i.e. those under 18) if, at the time of making the booking, the child can share with a person known to adult making the booking and this is prearranged. We will not take a booking on the basis that a child will share with an unknown adult. In other words, if your child wants a room to themselves you have to pay the surcharge. If your child does not want to share with you, then you need to find another person to share with them, otherwise you have to pay the surcharge.

The surcharge is waived for a maximum of 14 nights. Bookings of 15 or more nights will have the surcharge applied for the 15th night onwards.

The surcharge depends on whether it applies to a Guest, a Member or an Affiliate and is set out in the Single Person Bookings section that follows below.


Under Occupancy

The online booking system has been set up to require all rooms that accommodate three or more people to be fully occupied. This is to prevent, for example, people booking triple rooms for only two people. Of course, if you want to, you can pay for 3 people for a triple even if there are only 2 people actually coming.

We frequently put 2 people in a triple and the Booking Secretary and managers can book rooms with under occupancy.

If the booking system only displays rooms that accommodate 3 or more people then either select different dates or increase the number of people.

If only rooms with a higher capacity than guest numbers are displayed (e.g. a triple or larger is displayed but you only have 2 people) increase the total number of guests using the Virtual Guest dropdown. This is valid only where this is necessary. A maximum of only one (1) Virtual Guest is valid for rooms with a capacity of 4 or less.

Note that where you have selected a room which has a higher capacity than the number of people in your booking we may change the room type. As an example, if you have 3 people in your booking but select a 4 person room for whatever reason, if a 3 person room is available or becomes available we will move the booking to the 3 person room.

Two Virtual Guests are only valid for rooms with a capacity of 5 or 6 and these may be booked with 3 or 4 people or more respectively if no other room combinations are available with a better capacity match.

If only a 4 bed family room is available and you are booking for 2 people, contact us. Similarly if only a 6 bed room is available and you are booking for 2 people, contact us. 

Note, as a general rule and before winter commences, the Booking Secretary does accept a booking for a 4 person room or the 5 person room at Mt Buller for less than 3 people. The 6 person room at Falls Creek requires at least 4 people. Managers have discretion during winter to accept bookings for less than these numbers but will probably not take such bookings more than a few days before arrival.

Note that, as with all bookings, specific rooms or room types are not guaranteed. A booking initially allocated a room which is under occupied may be changed to a room that provides full occupancy.


Single Person Bookings and Single Room Occupancy

We charge Guests a 75% surcharge for single room occupancy.

Members and Affiliates booking a room for single room occupancy must book and pay for an Affiliate as a second person rather than paying a 75% surcharge on their cost. Thus a Member must book and pay for 1 Member and 1 Affiliate whilst an Affiliate must book and pay for 2 Affiliates. This will be enforced by the booking secretary.

The surcharge for an adult single person booking will not be charged if, at the time of making the booking, that adult person agrees to share the room with other people. Typically this is with either 1 or 2 people. You may have the room to yourself. We will not take a booking on the basis that a child will share with an unknown adult.

We will not place a person who identifies themselves as female with a person who identifies themselves as male and vice versa but we will place a person who identifies themselves as having no specific gender with people who identify themselves as male or with people who identify themselves as female. If this is an issue for you then do not request such a booking and pay the appropriate surcharge.

The surcharge is waived for a maximum of 14 nights. Bookings of 15 or more nights will have the surcharge applied for the 15th night onwards.


Cancellation/Refunds Policy

More than 28 days: The maximum refund is the amount paid less 20% of the full amount payable.

14 to 28 days inclusive: The maximum refund is the amount paid less 40% of the full amount payable.

Less than 14 days: No refund.

Schuss Ski Club recommends travel insurance to guard against losses through having to cancel at short notice.

Comprehensive travel insurance for a two week domestic trip for a family of four can be obtained. Cancellation only travel insurance is also available. As an aid, the following links provide searches for domestic travel insurance.

http://www.google.com.au/search?q=domestic+travel+insurance

http://www.google.com.au/search?q=domestic+cancellation+travel+insurance

Schuss Ski Club does not recommend any insurance policy or company listed by these searches.

For bookings made online Schuss Ski Club reserves the right to impose additional conditions on a booking or to cancel a booking and provide a full refund before guest arrival if, in the opinion of Schuss Ski Club, the booking is undesirable, potentially undesirable or has been made in contravention of any of these booking terms. In particular a large booking that may adversely impact on the Club's property or the enjoyment of other guests may require a refundable bond and/or further information to be provided to the Club.

The use of a discount code other than for its intended purpose is invalid and will result in an upward revision of the total due. If the extra amount is not paid immediately cancellation of the entire booking may occur.


Check in and Check out

Rooms are generally not available until after 4:00 pm.

Rooms must be vacated by 9:30 am.

Luggage may be stored by guests keen to enjoy the snow on the days of their arrival and/or departure, but only by prior arrangement with the manager. However, rooms must still be vacated by 9:30 am. Further, see the section "Luggage and Responsibility for personal possessions".


Cleaning

As we have no cleaning staff, cleaning of communal kitchen and dining areas is shared by all. A small task is allocated every two or three days.


Other Booking Conditions and Information

This booking is not transferable to any other person or period.

Bedding, towels and bathmats are provided.

Members and guests must observe lodge rules and the authority of the manager.

Members and guests must occupy the rooms allocated to them by the manager.

Any room allocation advised at the time of booking is provisional and may be changed by the club for any reason.

A change of room may be required mid stay, particularly for stays longer than 7 days, although we aim to avoid this.

The person making the booking is responsible for any damage caused by any person included in their booking and the Club will look to the person who made the booking for payment of the cost of repair.

Access to the lodge is via a door code.


Internet Access and Use

Access to the internet via a Wi-Fi connection is provided but “as-is” with no guarantee as to availability or speed of access.

When the lodges are full you may not be able to connect at all or the connection may be very slow. If access to the internet is critical to you during your stay we recommend that you ensure you have an alternative connection, such as via the mobile phone system.

The Club does not accept any responsibility for any consequence through use of the Club’s internet connection or the performance of the Club’s internet connection.

The Club’s internet connection may not be used for any illegal activities, including, but not limited to, transfer of music or video that infringes the rights of others, such as copyright.

The Club’s internet connection may not be used for downloading and watching of legal videos, such as streaming services of “catch up” TV shows provided by television companies or other web sites. The reason is that this negatively impacts on the use of the internet by other guests.

The Manager has the authority to block a user for any reason, including, but not limited to, suspected or actual illegal use or excessive use.

Guests should not expect the Manager to assist in solving any connection issues.


Fridge and freezer space in lodges

Members and guests should note that fridge and freezer spaces in lodges is limited and plan their catering accordingly. Space in both is generally sufficient for a 1 week stay. For bookings of a longer duration please note that when the lodge is fully booked it can only be expected that the space available to you is what would be available for a 1 week stay. At all resorts there are quite good supermarket shopping facilities so local purchasing is possible.

Freezer space is particularly limited. It is suggested that some suitable foods might be vacuum packaged so that they can be stored in the refrigerator or, at Mt Buller or Falls Creek lodges, outdoors.


Luggage and Responsibility for personal possessions

Luggage may be stored by guests keen to enjoy the snow on the days of their arrival and/or departure, but only by prior arrangement with the manager and subject to the general condition below.

Personal possessions brought into the lodge, including those left in bed rooms and communal equipment stores and drying rooms, are not covered by the Club lodge contents insurance policy and the Club does not accept any responsibility for loss of or damage to any such personal possessions.


Marketing Material

When you provide us with an address we take this as your consent for us to send you marketing material (such as accommodation specials) to that address in addition to responding to your communication. If you do not wish to receive any marketing material you need to let us know.


Discount codes

Discount codes may be provided to specific guests or classes of guests for specific purposes which will reduce the amount charged by the booking system. The use of a discount code other than for its intended purpose is invalid and will result in an upward revision of the total due. If the extra amount is not paid immediately cancellation of the entire booking may occur.

Discount codes may be provided to members for use only by members for member bookings (Member Discount Codes). Use of Member Discount Codes by members or non-members for non-member bookings is prohibited.


Incorrect Pricing

In the event that the online booking system provides an incorrect total for a booking whether through system error, incorrect use of a discount code or otherwise, the Club reserves the right to amend the total due and if any extra amount due is not paid promptly, to cancel the booking and provide a full refund. In the event that the booking system provides a total in excess of the correct amount we will promptly refund the over payment once we become aware of the over payment.


Code of conduct

The club is not a commercial establishment and we ask that our members and guests care for our three lodges and respect the rights of each member and guest to enjoy their time in each lodge in their own way.

Members and Guests staying at our lodges are required behave responsibly and to adhere to the club’s values and its culture for the duration of their stay.

Our Code of Conduct for Schuss members and guests sets out what the club expects of its Members and Guests whilst staying at our lodges.

Failure to abide by the Code of Conduct may result in the loss of accommodation privileges.


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Last Revised Date

Last revised: 16 November 2016